What Is The Prokil Guarantee?
Prokil are experts in damp proofing installation and timber treatments, and we are always proud of the work we carry out. As such, we feel it is important that our customers can feel proud too. The Prokil Guarantee was created to provide a form of credible, reliable assurance that both residential and commercial clients can benefit from.
We have been offering guarantees on all our damp proofing and timber treatment work for many years. The Prokil Guarantee gives confidence to our customers, offering them peace of mind should anything go wrong later down the line, our team will be more than happy to return and attend to any issues.
What Does The Guarantee Cover?
As long as the terms and conditions of our guarantee are followed correctly, Prokil will happily provide a guarantee on the following types of work:
- The injection of a chemical Damp Proof Course – Guaranteed for 20 years
- Any form of Woodworm Treatment – Guaranteed for 20 years
- Installation of a Waterproof Membrane – Guaranteed for 20 years*
- Replacement of Cavity Wall Ties – Guaranteed for 30 years
In order to benefit from the protection our guarantee provides, customers must have the following items:
- The original guarantee document
- Any sketch or sketches of planned works
- The original reports
If you believe that our work has failed to prevent damp or the timber issue we treated has returned, please contact us directly at your earliest convenience.
We pride ourselves on an exceptional customer experience, and the service we provide doesn’t end when the project is complete. We will work alongside you to ensure any problems with your property remain under control in the future, and we can step in at any time if things aren’t going to plan.
Our expert team here at Prokil have many years of industry experience and they are confident that you will never need to make use of our guarantee!
*Guarantee only valid if the membrane has not been punctured by a third party.
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