Trust Mark is a quality signature that operates a framework in the repair, maintenance and improvement sector. If a firm displays the TrustMark logo, you know that Trust Mark have approved and inspected the firm through one of their scheme operators and found that the firm meets the required Government endorsed criteria.
The Trust Mark scheme has been designed to tackle issues relating to improving the RMI sector and its standards, ensuring all relevant processes and complaint procedures are being maintained effectively. A large proportion of the 30 Scheme Operators working for Trust Mark insist that their tradesmen meet higher than normal standards due to the specific requirements of the specialist trade.
Choosing to use tradesman that have achieved suitable Trust Mark status has many benefits – you can be confident that the firm has been independently vetted and checked through regular on-site inspections; it operates a code of conduct deisgned to promote good health & safety practises, and it can provide an Insurance Backed Warranty if required.
The Trust Mark Core Criteria are reviewed and updated every year, and contain detail regarding:
- Scheme Operator’s organisation
- Members Code of Practise
- Members assessment and monitoring
- Customer care
- Disciplinary processes
- Warranty protection
- Branding and communication